FAQ

Ordering

At HomeVerse, we understand that furnishing or updating your home is an exciting milestone—whether you’re awaiting a sleek sofa for the living room, a sturdy dining table for family meals, or a cozy bed frame for your bedroom. That’s why our team works diligently to process and prepare your order with the care it deserves. Most standard furniture pieces, such as basic bookshelves, side tables, or small decor items, are inspected, securely packaged, and shipped within 1–2 working days. We use heavy-duty, moisture-resistant packaging, reinforced with foam padding and corner protectors, to ensure your items arrive free from scratches, dents, or structural damage.

For more intricate or large-scale pieces—such as handcrafted wooden dining sets with detailed carvings, upholstered sectionals with custom stitching, or multi-piece bedroom suites—processing times may extend to 3–4 working days. This extra time allows our team to conduct thorough quality checks: verifying joinery strength, ensuring upholstery is flawlessly fitted, and confirming that all hardware (like drawer pulls or bed slats) is securely attached. We want every item to meet the high standards you expect for your home, no matter how complex the design.

Please note: Orders placed after 3:00 pm EST on Fridays, or over weekends and public holidays, will be processed on the next business day. Once your order leaves our warehouse, we’ll send a detailed confirmation email with a tracking number and delivery estimates, so you can plan for its arrival and anticipate transforming your space.

HomeVerse delivers furniture and home essentials to customers worldwide, ensuring that no matter where you live, you can bring your ideal home vision to life. Whether you’re in a city apartment, a suburban house, or a rural cottage, we’ll arrange for your items to reach you safely.

Shipping times vary by destination and item size: Smaller decor items or compact furniture (like nightstands) typically arrive within 5–10 working days in North America and Europe, while larger pieces (such as sofas or bed frames) may take 7–14 working days. For international deliveries to regions like Asia, Australia, or South America, transit times generally range from 12–20 working days, depending on local logistics and customs processing.

Please note that for orders shipped outside our base country, additional customs fees, import taxes, or duties may apply. These charges are determined by your country’s regulations (not HomeVerse) and can vary based on the item’s value, material, or size. We recommend checking with your local customs office before placing your order to avoid unexpected costs.

Your satisfaction with your home investment matters deeply to us, and our customer service team is here to assist with any order-related questions. Whether you need to track a shipment, adjust a delivery date, inquire about stock for a specific item, or clarify assembly instructions, we’re ready to help.

The best way to reach us is through the contact form on our “Contact Us” page. Include your order number, a detailed description of your query, and your preferred contact method (email or phone), and we’ll respond within 1–2 working days. For urgent issues—such as a last-minute change to your delivery address—use our live chat feature during business hours, where a representative will assist you promptly to ensure your order arrives as planned.

Product

At HomeVerse, we believe that quality home furniture starts with responsible material sourcing. We’re committed to selecting materials in an ethical, sustainable manner that prioritizes durability, safety, and support for local communities.

A significant portion of our materials—from solid hardwoods (like oak and maple) and sustainably harvested plywood to eco-friendly fabrics and low-VOC paints—comes from trusted local suppliers. This not only reduces our carbon footprint by minimizing transportation but also supports regional artisans, carpenters, and manufacturers, preserving traditional craftsmanship skills that make each piece unique.

For specialized materials (such as FSC-certified wood, recycled metal accents, or organic upholstery fabrics), we partner with global suppliers who share our commitment to environmental stewardship and ethical labor practices. Every material undergoes rigorous testing: Woods are checked for strength and resistance to warping, fabrics for durability and stain resistance, and finishes for safety (ensuring they’re non-toxic and suitable for homes with children or pets). We want your furniture to not only look beautiful but also stand the test of time in your daily life.

We strive to ensure that product images on our website accurately reflect the true colors and textures of our furniture and decor, so you can confidently visualize how they’ll fit into your home. Our photography team uses professional lighting and high-resolution cameras to capture lifelike details—from the warm grain of oak wood to the soft hue of a linen sofa or the rich tone of a ceramic vase.

That said, slight variations can occur. These may stem from natural differences in material batches (for example, solid wood can have subtle variations in grain and color) or differences in monitor settings (brightness, contrast, or screen calibration can affect how colors appear). Rest assured, these differences are minor and won’t compromise the overall look of the piece. If you’re unsure about a color—for example, wanting to match a new sofa to existing decor—feel free to contact our team for additional photos or fabric/wood samples.

Returns

We want you to love every piece you bring into your home. For full details on our return policy—including timelines, eligibility, and step-by-step instructions—visit our dedicated “Returns & Exchanges” page.

In short: Most unused, unassembled furniture (in its original packaging) can be returned within 30 days of delivery, provided it’s in pristine condition with all hardware, instructions, and tags intact. Custom-made items (such as personalized wall art or furniture with custom fabric choices) may have specific guidelines, which are clearly noted on their product pages.

We take extreme care in packaging every item to withstand transit—using reinforced boxes, shock-absorbing foam, and protective wraps for delicate surfaces. But if your furniture arrives damaged, defective, or incorrect (e.g., a cracked tabletop, a broken drawer slide, or the wrong finish), please notify us immediately.

To resolve this quickly, contact us through our “Contact Us” page within 7 days of delivery. Include your order number, clear photos of the damage or discrepancy, and a copy of the delivery receipt. Our team will review your claim promptly and arrange for a replacement, repair, or full refund—whichever you prefer—at no extra cost. If we need the damaged item returned for inspection, we’ll coordinate and cover the return shipping fees, including arranging for professional pickup for large pieces.

Payment

Currently, HomeVerse does not offer cash on delivery (COD). This decision helps us ensure secure, efficient transactions for both you and our team, as COD can lead to delays, logistical challenges (especially for large furniture), or errors that might disrupt your delivery timeline.

Instead, we offer a range of secure, convenient payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, and trusted digital wallets like PayPal and Apple Pay. For larger purchases, we also provide interest-free financing options through our partner lenders, allowing you to spread payments over time. All transactions are protected by industry-leading encryption technology, so your payment details remain safe. These methods also simplify returns or refunds if needed, ensuring a smooth experience.

Yes! We’re proud to partner with Afterpay to offer flexible payment options for customers worldwide—including those in Los Angeles. With Afterpay, you can split your purchase into four equal, interest-free payments, due every two weeks, with no hidden fees as long as payments are made on time.

This option is available for most items on our website, making it easier to invest in key pieces for your home—whether you’re updating your living room with a new sofa, furnishing a dining space, or adding decor accents—without waiting. Simply select Afterpay at checkout, create an account (or log in if you’re an existing user), and follow the prompts to complete your order. Your furniture will ship as usual, so you can start enjoying your updated space sooner while managing payments on a schedule that works for you.